At Gloves Up, we aim to deliver smooth gameplay, quality content, and fair value with every purchase. While most transactions go as expected, we understand that certain situations may require a refund. Here’s how we handle those requests with respect and transparency.
Only items purchased directly through the official Gloves Up website may qualify for a refund. If your purchase was made through a third-party platform (such as Google Play), you’ll need to follow that platform’s refund process separately.
Requests must be submitted within 7 days of purchase. Refunds requested after this window may not be approved unless related to technical issues or payment errors.
To start the process, contact us using the form on our site. Include your order number, payment date, a short explanation of the issue, and any screenshots or receipts that might help. The more details you share, the quicker we can assist.
Refund requests are typically reviewed within 3–5 business days. If approved, the amount will be refunded to the original payment method. The time it takes for funds to appear may vary depending on your payment provider.
If you see something unusual with your transaction or access, reach out before starting a formal payment dispute. Most issues can be fixed quickly with a direct message to our team.
Refunds are here to support fairness — not to bypass game systems or unlock content for free. Excessive or fraudulent refund requests may result in restrictions on your account or blocked access to future purchases.
This refund policy may be updated as we expand or adjust platform features. The latest version will always be published here. By purchasing through our site, you agree to the terms outlined in the current policy.
If something went wrong — we’re here to fix it. Just reach out, and we’ll work with you to make things right.